The School of Hospitality and Tourism Management teaches developing business strategies for the tourism industry. Hospitality students learn how to manage quality food, accommodation, and fun activities, all in order to achieve customer satisfaction. Hospitality studies target students who enjoy travelling and are looking for a dynamic career involving human interaction.
You should study a degree in Hospitality Management if you enjoy travelling, working with people, and making sure guests are having an overall great time. To succeed in the Hospitality industry, you need to be a real diplomat, maintain your calm under stressful situations, speak at least one foreign language, and learn how to take into consideration all the needs and preferences of your guests.
The courses you'll take during a degree inHospitality Management vary from one university and programme to another.However, you can expect to take classes in World Culture and Customs, Leading the Service Experience, Principles of Hospitality Management, Financial andRevenue Management, Tourism Design and Development, etc.
These Hospitality classes help students develop a wide range of industry-specific and soft skills. These range from customer service skills, cultural awareness, and communication to multitasking, foreign languages, teamwork, and attention to details.
All these skills are essential in theTourism and Hospitality industries, where you need to work with various types of people, personalities, teams, and make sure that your guests or customers always enjoy a five-star experience.
Hospitality Management graduates usually find jobs in the Tourism and Hospitality industries. Still, their skills and knowledge also allow them to work in other areas like public administration, human resources, or marketing. The most popular job is that as a manager of hotels, restaurants, events, catering, conference centres, public houses, and others.
A career in Hospitality Management will also help you work on the latest trends and technologies, like digitalised guest experiences, sustainability, chatbots and services that rely on artificial intelligence.
Start your career at ICL’s School ofHospitality and Tourism Management!